Privacy Policy

This Privacy Policy describes how www.PrinterExperts.com.au collects, uses, discloses, and stores personal information in relation to the Website www.printerexperts.com.au and in performing repair services. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information when you interact with us, such as:

• Contact & identity data: name, company name, address, phone number, email.
• Device details: printer/copier/plotter make, model, serial number, fault description, repair history.
• Payment & billing info: credit card, invoicing, bank account details (note: credit card processing may be handled by third-party providers).
• Service location: physical address where the repair is to be done.
• User behaviour & analytics: IP address, browser, device, pages visited, via cookies or logging.

We collect this information through:

• Service enquiries or orders submitted on the Website.
• Communication via phone, email, or in person.
• Cookies, logs, and analytics tools.
• Third parties or referrals.

2. Use of Personal Information

We use your information for:

• Providing repair and maintenance services (scheduling, diagnostics, invoicing, follow-up).
• Communication: appointment reminders, status updates, and billing.
• Internal business administration, recordkeeping, and warranty tracking.
• Marketing and promotions (with your consent).
• Improving our Website, security, analytics, and customer experience.
• Legal, regulatory, tax, accounting or compliance purposes.

3. Disclosure to Third Parties

We may disclose personal information to:

• Third-party service providers (e.g. parts suppliers, logistics, payment processors) who assist us in service delivery.
• Technicians or subcontractors engaged to perform repairs.
• Legal, regulatory or governmental agencies where required by law or court order.
• In the event of a sale, merger or restructuring, customer data may be transferred as part of that transaction (subject to confidentiality and data protection obligations).

We do not sell your personal data to unrelated third parties.

4. Storage, Security & Retention

• We store data securely using encryption, access controls, and secure servers.
• Only authorised personnel have access to your personal information.
• We retain personal information for as long as necessary to fulfil service, legal, tax, warranty, or regulatory obligations. After that, data is securely deleted or anonymised.

5. Cookies, Tracking & Analytics

• We use cookies and similar technologies (e.g. pixel tags) to track your interaction with the Website, for analytics, performance, and personalization.
• You can disable or block cookies in your browser settings, but this may reduce functionality.
• We may use third-party analytics (e.g. Google Analytics) or advertising tools that collect information under their own policies.

6. Your Rights & Choices

Under the Privacy Act / APPs, you may:

• Access personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or de-identification of personal data (subject to legal or contractual constraints).
• Withdraw consent to direct marketing or promotional communications (unsubscribe).
• Lodge a privacy complaint; we will handle it per our internal process.

To exercise these rights, contact us using the details below.

7. Cross-Border Transfer

If we store or process data overseas (e.g. via cloud hosting), we will ensure those overseas recipients comply with Australian privacy standards or provide comparable protections.

8. Children / Minors

We do not knowingly collect personal information from children under 16. If you believe we have inadvertently done so, please contact us to have the information removed.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a “last updated” date. Where required by law or deemed material, we may notify you by email or website notice.

10. Contact

If you have questions, requests or complaints about this Privacy Policy or our handling of personal data, contact us at:

Printer Experts
Website: www.PrinterExperts.com.au
Email: service@printerexperts.com.au
Phone: 02 8795 0229